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Red Front Door

When you choose to rent a home from OCS Letting, we make every effort to ensure the process is as smooth and hassle-free as possible. We take the trouble to understand your precise requirements, and these will be matched as closely as possible with rental properties on our books. We will forward details of those properties for your perusal

  • We undertake accompanied viewings 6 days a week, at times to suit you.
  • Once you have identified the property that best suits your criteria and the letting has been agreed in principle, we will ask you to complete a Tenant’s Application Form. This requests the information we will require in order to process your new tenancy. We will need proof of residence and ID from you, typically a passport or photo driving licence and a utility bill. We may also require from foreign nationals further documentation to establish their right to rent a property and to work in the UK.
  • We will then undertake credit checks, Right to Rent checks, applying for and processing employers’, current landlord and personal references and drawing up two copies of the tenancy agreement.
  • If your credit checks or references prove unsatisfactory the Holding Deposit will be returned to you. If you have any reason to suspect that there may be a problem with your application, do please discuss it with us at the outset to see how we might be able to assist.
  • Once the referencing process is complete, we will agree a mutually convenient time on the agreed commencement date for you to move in. We will then arrange for the in-going inventory to be undertaken and for you to attend our offices to sign the lease agreement.
  • On the day of your move, and before we can release the keys, we will require the first month’s rent as cleared funds. You will be asked to set up a bank standing order for subsequent rental payments.
  • Your Security Deposit will be equal to months rent. Once received, we place it with the Deposit Protection Service, as required by law.
  • On the day of completion, we will hand over one set of keys per tenant and the tenants’ information pack, which will usually include;
    • Your lease, signed by both parties;
    • A copy of the Energy Performance Certificate;
    • The Gas Safety Certificate
    • Electrical Hardwire Certificate (if appropriate)
    • Portable Appliance Test Certificate (where required)
    • Contact details for emergencies
    • Details of where to find manuals and instructions for boilers, ovens and other equipment
    • The Inventory, containing utility meter readings
  • The inventory should be read carefully. If there are any items of disrepair or items on the inventory you cannot locate, be sure to make note on the document. Once you have satisfied yourself that the inventory is accurate, you should initial each page and sign it at the end. Make sure the document is returned to us within 7 days, as it will form the basis of the outgoing inventory when you leave.
  • You will ordinarily be responsible for all utility bills and council tax. You will need to ensure that these are put into your own name. We write to utility providers shortly after your occupation to advise them of the commencement of your tenancy, the meter reading at that date and request bills are amended to your name.
  • We recommend that you take out insurance to cover your own possessions, and accidental damage to landlord’s fixtures and fittings.
  • Complaints Handling Procedure – We have a clearly set-out process for dealing with complaints. Should you wish to receive further details, a copy is available in our office on request.

affordability Check

When you are searching for your rental property, don’t forget that you are making a financial commitment to the Landlord for your agreed period. We encourage you to make sure that your chosen property suits your requirements and fits within your financial capabilities. Our team are happy to confidentially check your affordability level

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Around 95% of rental properties are offered as unfurnished. This means properties will be offered with curtains, carpets and a cooker only and you will need to provide your own furniture, kitchen utensils etc. However, if you are looking for furnished property please contact us as we can usually help.

Once you have found a suitable property you will be asked for a refundable reference fee.  The amount of this fee depends on how many people will be living at the property who require referencing. Once we have received the reference fee we will stop offering the property for rent elsewhere and will take up references with an independent referencing agency.


All utilities such as gas, electricity, water, telephone and council tax are the tenant’s responsibility. When you move into the property we will provide you with a list of useful numbers to help you get set up with the relevant providers.

When you sign the Tenancy Agreement we will also ask you to complete a Standing Order form authorising your bank to pay your rent to us monthly on the appropriate date.  This is by far the simplest way of paying your rent regularly without payments being missed through forgetfulness.

If it’s possible for you to provide references from overseas landlords or agencies from whom you rented your last property, we will check them as part of our service. Alternatively, some landlords will accept a lump sum (3 or 6 months in advance) in lieu of references.

Your possessions will not be covered by the landlord’s contents insurance. You will need to insure your own contents

Unless you have prior, written permission from your landlord you cannot redecorate the rental property.

As a general rule, your landlord is responsible for the upkeep of the fixtures and fittings included the rental of your property. Very rarely landlords insert exceptions into an agreement.  If there is an exception, make sure you are aware of this and you agree to it before signing your tenancy.

Bring this up with your landlord or agent within five working days of moving in. Explain why you are not happy and back it up with photos if necessary. Time is of the essence. Complaining that, “It was like that when we moved in” at the end of your tenancy is not credible and will not be accepted when it comes to return of your deposit.

Before any referencing begins you will be asked to complete a form. As part of the referencing process we will request certain details from you, including:

•       Details of your current and previous address

•       Proof of current address

•       Details of your employment

•       Confirmation of your income

•       Identification of who you are

•       Details of your right to live and work in the UK

•       We may also ask for bank statements and payslips

•       Contact details for your landlord

•       Copy of your current tenancy agreement
These documents will allow us to complete our pre-tenancy process by collecting references from your current landlord and employer and completing a credit check and any visa checks if relevant.

You may be asked to provide a guarantor. The same reference checks are then carried out for your guarantor as were done for you.

It is a legal requirement that the tenancy deposit is registered with a Government approved deposit scheme after it has been paid.

As the tenant you are expected to

·       Pay the rent on time

·       Pay the council tax

·       Pay all the utility bills and the TV licence unless otherwise agreed

·       Do general household and garden maintenance

·       Dispose of all rubbish

·       Clean the windows

·       Carry out basic maintenance such as replacing light bulbs

·       Keep the property secure at all times

·       Advise of any repairs or maintenance needed as soon as it arises

·       Not create unnecessary noise for neighbours

·       Ventilate property


Any problems that may affect the potential payment of rent should be notified to the relevant office straight away. You may be charged a fee for late payment of rent – details of the exact charges that apply can be found on the fees page for the relevant office and in the fee guide you were given at the beginning of the tenancy.